IMPRINT HOME DESIGNS – Design Service and Supply
These Terms of Trade apply to all services and goods supplied by Imprint Home Designs (“Imprint Home Designs”, “we”, “our”, “us”) to the Client (“Client”, “you”).
Acceptance occurs when the Client signs a proposal, provides written approval (including email/SMS), pays a deposit, or instructs Imprint Home Designs to commence services.
1. Definitions
Services: all building design, interior design, documentation, drawings, renders, schedules, selections, coordination, and consultancy services provided by Imprint Home Designs.
Documentation: plans, drawings, specifications, renders, schedules, digital files and related materials created by Imprint Home Designs.
Goods: furniture, fixtures, fittings, cabinetry, lighting, appliances, finishes, or other products supplied or arranged by Imprint Home Designs.
Contract: these Terms together with any accepted proposal, quotation, variation or invoice.
Personal Information: meaning given in the Privacy Act 1988.
2. Scope of Services
- Services are limited to those outlined in the accepted proposal.
- Imprint Homes does not directly provide structural engineering, building work, certification, surveying, or legal advice.
- Build cost estimates are indicative only and subject to third-party pricing and site conditions.
3. Client Responsibilities
- The Client must provide accurate site information, dimensions, surveys, and relevant project details.
- The Client must review and approve Documentation promptly.
- Delays caused by the Client may result in additional fees and timeframe extensions.
- The Client is responsible for obtaining building approvals and appointing builders or consultants unless otherwise agreed in writing.
4. Variations
4.1 Changes to the design brief, scope, layout, selections, or Documentation after commencement constitute a Variation.
4.2 Variations will be charged at the agreed hourly rate or separately quoted fee.
4.3 Imprint Homes may pause work until variation approval is received.
5. Fees, Invoicing & Payment
5.1 Fees are payable as outlined in the accepted client proposal, stages, and/or hourly rates.
5.2 Invoices are due within 7 days unless stated otherwise.
5.3 Final Documentation may be withheld until payment is received in full. Draft and preliminary files remain the property of Imprint Homes and must not be used for approvals, quoting, or construction until issued as final and paid in full.
5.4 Imprint Homes may suspend Services for overdue accounts.
5.5 Interest and recovery costs may apply to overdue invoices to the extent permitted by law.
6. Suspension & Termination
6.1 If Services are suspended due to Client delay exceeding 30 days, a recommencement fee may apply.
6.2 If the Client terminates after work has commenced, fees for work completed and committed costs remain payable.
7. Third Parties, Builders and Consultants
7.1 Imprint Homes may coordinate with preferred builders, trades, suppliers, and consultants, however contracts for construction and third-party services are between the Client and those parties unless stated otherwise in writing.
7.2 Imprint Homes is not liable for third-party workmanship, delays, pricing, construction defects, or site performance.
7.3 Any reliance on third-party reports (engineering, surveying, certifying, soil tests, etc.) is subject to those providers’ accuracy and limitations.
8. Intellectual Property
8.1 Copyright in all Documentation remains with Imprint Home Designs Pty Ltd.
8.2 Upon full payment, the Client receives a limited licence to use the Documentation once for the specific project and site identified.
8.3 Documentation must not be reused, replicated, or supplied to another designer without written consent and applicable fees.
8.4 If payment is not made when due, the licence is revoked and the client must not use the Documentation.
9. Photography & Marketing
9.1 The Client grants Imprint Homes permission to photograph and record the project (progress and completion) for portfolio, website, social media, awards and marketing unless the Client opts out in writing prior to capture/publication.
9.2 Reasonable steps will be taken to avoid publishing sensitive personal identifiers.
10. Online Review
10.1 The Client agrees to provide an online review (either written or recorded) upon completion of Services (or at a mutually agreed milestone) on a platform nominated by Imprint Homes (e.g. Google reviews, social media)
10.2 Nothing requires the Client to provide a false review or prevents genuine opinions.
11. Communication Consent
11.1 The Client consents to receiving notices, approvals, invoices and payment reminders via email, SMS, mobile alerts and/or online platforms used by Imprint Homes and its service providers (including invoicing platforms).
11.2 The Client is responsible for maintaining accurate contact details and acknowledges electronic communication constitutes valid notice.
12. Privacy & Cloud Storage
12.1 Project files and Personal Information may be stored using Microsoft OneDrive or a similar cloud provider.
12.2 Imprint Homes will take reasonable steps to protect information; however, no online system is completely risk-free.
12.3 Personal Information may be shared with consultants, suppliers or authorities as reasonably required to provide Services.
13. Supply of Goods (Third-Party-Suppliers)
- Where Imprint Home Designs supplies or facilitates the supply of goods (including but not limited to furniture, fittings, fixtures, appliances, cabinetry, lighting, hardware, finishes, or custom products) sourced from third-party manufacturers or suppliers, the Client acknowledges that Imprint Home Designs may supply goods under a Procurement Fee (Model A) and/or Reseller Structure (Model B) only and is not the manufacture of the goods unless expressly stated in writing.
- Procurement Fee (Model A)
Where expressly agreed in writing between Imprint Home Designs and the Client, Goods may be supplied under a Procurement Fee Model
- Procurement Fee (Model A)
13.2.1 Direct Supplier Payment (Model A):
a) The Client contracts directly with the supplier or manufacturer for the Goods;
b) The Client pays the supplier directly for the Goods; and
c) Imprint Home Designs does not take title to or resell the Goods.
13.2.2 Procurement Fee (Model A):
a) Imprint Home Designs will charge a procurement and coordination fee for sourcing, specifying, arranging, reviewing, and administering the Goods.
b) The procurement fee will be disclosed in writing and may be expressed as:
- a percentage of the supplier invoice (for example, 15-25%); or
- a fixed fee; or
- an agreed hourly rate.
c) The procurement fee is payable regardless of supplier delays or manufacturing issues.
13.2.3 Responsibility for Goods (Model A):
a) The supplier remains responsible for manufacturing, product quality, freight, and warranty obligations.
b) The Client acknowledges that Imprint Home Designs is not the supplier and is not responsible for defects, manufacturing errors, freight damage, or warranty performance beyond assisting with coordination where reasonably required.
c) Any claims relating to defective Goods must be directed to the supplier, subject to the Client’s rights under Australian Consumer Law.
13.2.4 Variations & Cancellations (Model A):
If the Client changes selections or cancels an order after confirmation with the supplier:
a) the Client is responsible for any restocking fees, cancellation charges, or supplier penalties; and
b) procurement fees already incurred remain payable.
13.2.5 Delivery & Risk (Model A):
Risk in Goods supplied under Model A passes directly from the supplier to the Client in accordance with the supplier’s delivery terms.
- Reseller Structure (Model B)
Where expressly agreed in writing between Imprint Home Designs and the Client, Goods may be supplied under a Reseller Structure Model. This involves where Imprint Home Designs purchases Goods and resells them to the Client. Pricing may include coordination, procurement, administration and design integration costs. Imprint Home Designs is not required to disclose supplier agreements or wholesale pricing.
Supplier terms relating to production, availability, freight, returns and warranties apply.
13.3.1 Third-Party Supplier Terms (Model B):
The Client acknowledges that Goods are supplied subject to the relevant third-party supplier’s:
- availability and stock levels
- production schedules
- freight and delivery terms
- warranty conditions
- return and restocking policies
- natural material variations (including but not limited to colour, grain, veining, texture or batch differences)
Where applicable, the Client agrees to comply with the supplier’s terms and policies.
13.3.2 Pricing & Orders (Model B):
a) Any quotation for Goods is subject to supplier confirmation at the time of order.
b) Orders for custom, made-to-order, imported, or non-stock Goods cannot be cancelled once placed with the supplier.
c) Deposits paid toward Goods are non-refundable once the order has been confirmed with the supplier.
13.3.3 Delivery & Risk (Model B):
a) Delivery timeframes are estimates only and subject to supplier production and freight conditions.
b) Imprint Home Designs is not liable for delays caused by manufacturers, freight providers, or supply chain disruptions.
c) Risk of the Goods passes to the Client upon delivery to the nominated address or site.
d) The Client is responsible for safe access, appropriate storage, and protection of Goods once delivered.
13.3.4 Inspection & Claims (Model B):
a) The Client must inspect Goods upon delivery.
b) Any visible damage, shortage, or defect must be reported to Imprint Home Designs in writing with photographic evidence of damage within 48 hours of delivery.
c) Imprint Home Designs will reasonably assist the Client in liaising with the supplier regarding claims but is not responsible for supplier refusal or delay beyond our control.
13.3.5 Warranties & Liability (Model B):
a) Manufacturer warranties apply directly from the supplier or manufacturer to the Client.
b) Imprint Home Designs does not provide additional warranties beyond those required under Australian Consumer Law.
c) To the maximum extent permitted by law, Imprint Home Designs’ liability in relation to Goods is limited to the value of the Goods supplied and does not extend to consequential loss, delay costs, installation costs, or third-party contractor costs.
13.3.6 Installation (Model B):
Unless installation is expressly included in writing within the agreed scope of Services, Imprint Home Designs is not responsible for installation of Goods or for defects arising from third-party installation.
14. Cabinetry & Custom Joinery
14.1 Scope of Supply
Where Imprint Home Designs supplies or arranges the manufacture of cabinetry or custom joinery (including but not limited to
kitchen cabinetry, wardrobes, vanities, built-in furniture, panels, and architectural joinery), Imprint Home Designs acts as:
- a design consultant; and/or
- a reseller or coordinating agent of a third-party manufacturer
unless expressly stated otherwise in writing.
14.2 Design Responsibility vs Manufacturing Responsibility
a) Imprint Home Designs is responsible for the design intent and documentation provided to the manufacturer.
b) The manufacturer is responsible for fabrication, materials, construction methods, finishes, and structural adequacy of the joinery.
c) Installation is the responsibility of the appointed installer unless installation is expressly included in writing.
14.3 Site Measurements & Accuracy
a) Cabinetry may be based on architectural drawings, builder dimensions, or site measurements.
b) Where Imprint Home Designs relies on measurements supplied by the Client, builder, or third party, Imprint Home Designs is not responsible for discrepancies arising from inaccurate information.
c) Final site measure and verification is the responsibility of the manufacturer/installer unless otherwise agreed in writing.
14.4 Material & Finish Variations
The Client acknowledges that natural and manufactured materials may vary in:
- colour, grain, veining, texture, sheen level, batch consistency
Samples and showroom displays are indicative only. Such variations do not constitute defects.
14.5 Lead Times & Delays
a) Production and installation timeframes are estimates only.
b) Imprint Home Designs is not liable for delays caused by manufacturing schedules, material shortages, freight disruptions, builder delays, or site readiness issues.
14.6 Deposits & Cancellation
a) Cabinetry and custom joinery are made-to-order and cannot be cancelled once production has commenced.
b) Deposits paid toward cabinetry orders are non-refundable once confirmed with the manufacturer.
14.7 Defects & Warranty
a) Manufacturer warranties apply to workmanship and materials.
b) The Client must notify Imprint Home Designs in writing of any defect within 7 days of installation.
c) Imprint Home Designs will reasonably assist in coordinating warranty claims but is not liable beyond the manufacturer’s obligations except as required under Australian Consumer Law.
14.8 Limitation of Liability
To the maximum extent permitted by law, Imprint Home Designs’ liability in relation to cabinetry or joinery is limited to the value of the cabinetry supplied and excludes consequential loss, delay costs, removal/reinstallation costs, or builder standby costs.
15. Australian Consumer Law
15.1 Nothing in this Contract excludes, restricts or modifies any consumer guarantees under the Australian Consumer Law.
15.2 Where permitted by law, Imprint Homes’ liability is limited to:
- resupply of Services; or
- repair or replacement of Goods; or
- the cost of resupply.
16. Limitation of Liability
16.1 To the maximum extent permitted by law, Imprint Homes is not liable for indirect or consequential loss, including delay costs, holding costs, lost profits or third-party claims.
16.2 Total liability for any claim relating to Services or Goods is limited to the total fees paid under the relevant proposal, except where liability cannot legally be limited.
17. Force Majeure
Imprint Homes is not liable for delays or failure to perform due to events beyond reasonable control, including supply chain disruption, government directives, extreme weather or labour shortages.
18. Dispute Resolution
18.1 The parties will attempt to resolve disputes in good faith for 14 days.
18.2 If unresolved, disputes may be referred to mediation before court proceedings (except for urgent relief).
19. Governing Law
This Contract is governed by the laws of Queensland, Australia, and the parties submit to its courts.